CV / Resume

Establish design standards and operational foundations across ArcGIS software development teams, focusing on tools and information exchange to increase efficiency and consistency in user experiences. Build strategic partnerships with UX/UI leaders, researchers, and developers to help designers implement work effectively while enabling leadership to focus on initiatives advancing Esri's GIS platform.

• Develop and document standards for design process and quality across expanding ArcGIS ecosystem
• Coordinate Design Collab sessions, breakout groups, and team participation at conferences
• Build shared Figma components and design documentation to promote cross-product consistency
• Partner with UX Research to establish ROI metrics and create impact reporting frameworks
• Facilitate workshops and mentor teams to enhance collective design practices
• Manage access to design tools and repositories ensuring seamless workflow for design teams
• Champion AI tooling adoption to streamline workflows, including leading GitHub Copilot trainings so designers can contribute directly to codebases
• Evaluate and integrate AI-assisted tools (Figma Make, GitHub Copilot, Copilot 365, Claude) to accelerate design and development processes so teams can focus on complex problems

Led program management for the Federal Web Standards initiative in partnership with the Office of Management and Budget (OMB), establishing digital experience requirements for federal agencies under the 21st Century Integrated Digital Experience Act (21st Century IDEA).

• Partnered directly with OMB to develop and align federal web standards with digital policy and compliance requirements
• Directed standards development governing digital experiences across federal websites, applications, and online services
• Managed stakeholder engagement across federal agencies to drive standards adoption and implementation planning
• Coordinated cross-functional teams in developing an incremental standards framework ensuring consistent, high-quality public-facing digital services

Led end-to-end user experience strategy and execution for a platform serving millions of users across 300+ applications. Scaled design organization from 4 to 24 practitioners while implementing enterprise-wide design systems and modernizing user authentication experiences.

• Drove 600% team growth while maintaining 100% retention rate through strategic hiring and mentorship programs
• Led platform internationalization initiative resulting in successful expansion to 3 new markets
• Established comprehensive design operations framework supporting 5 cross-functional product teams
• Developed user research and testing programs, increasing efficiency of feedback collection by 60%
• Built and mentored high-performing remote team of 20 designers, researchers, and content strategists
• Implemented emerging technology features improving user success rates by 35% while maintaining strict security standards
• Served on organizational Safety Team, developing ethical technology implementation guidelines
• Created framework for evaluating new tools in design workflows, increasing team productivity by 30%

Drove UX strategy and design execution for large-scale API program implementation, collaborating with a distributed team of designers and researchers.

• Established human-centered design practice for API development
• Shaped UX team practices and standards for fully remote enterprise platform development
• Created scalable design and research workflows increasing team efficiency by 40%
• Implemented user research program reducing implementation errors by 60%

Managed product design and user research for a rapidly scaling automation platform, overseeing a team of 10 designers and researchers supporting enterprise-level integrations.

• Scaled design team by 150% in 3 months to support rapid company growth
• Reduced hiring timeline from 56 to 28 days through streamlined recruitment process
• Led complete visual identity redesign and implementation across product suite
• Established scalable design operations including critique processes, feedback frameworks, and resource allocation
• Implemented first company-wide design system supporting thousands of integration partners

Founded and scaled the U.S. Web Design System, now used by hundreds of organizations serving millions of users globally.

• Created and scaled design system achieving adoption by 100+ organizations within first year
• Led team of front-end developers and designers, achieving 50% reduction in implementation time
• Established scalable governance model for distributed design system contributions
• Developed comprehensive documentation and implementation guides driving self-service adoption
• Mentored 10+ practitioners in advanced design and development technologies

• Conducted field research to evaluate ArcGIS user experience in real-world conditions
• Provided direct UX feedback that improved field-usage interface patterns
• Gained firsthand insight into GIS workflow optimization needs